FAQ
A few helpful answers before you order. Need something else? Contact our team.
What can I shop at KIDO?
Explore massage chairs and personal massagers, including eye, neck, shoulder and back massagers. Features vary by model, so check the individual product page before choosing.
Where do you deliver?
We deliver to Singapore and the United States, with free standard shipping. Please contact us before ordering if you need to confirm access or delivery arrangements for a large item.
When will my order arrive?
Orders are dispatched within 2 business days. Delivery is within 5 business days. Dispatch is the time needed to prepare your order; delivery is the transit time after dispatch.
What warranty and return support is available?
We offer a 1-year warranty and returns within 30 days. Contact us with your order number before sending an item back so we can explain the return process and any return shipping costs.
Which payment methods can I use?
Available payment methods are shown at checkout. If checkout does not offer a payment option, please contact us before placing an order.
Can you help me choose a product?
Yes. Tell us what you are looking for and, for massage chairs, the space you have available. We can help you compare the listed models and specifications.
How do I contact KIDO about an order?
Email kidosg@yahoo.com, call +65 8266 1177, or use our contact form. Include your order number and a short description of your question.