Refund policy

Returns within 30 days

You may request a return within 30 days of receiving your order. Please contact KIDO before sending an item back so we can provide return instructions.

How to request a return

Email kidosg@yahoo.com with your order number, the item you wish to return and the reason for your request. Do not send an item to the contact address without obtaining return instructions.

Return shipping costs

For ordinary returns, the customer is responsible for return shipping costs in both Singapore and the United States. Free standard delivery on your original order does not include free return shipping.

Damaged, faulty or incorrect items

If an item arrives damaged, is faulty or is not what you ordered, contact us with your order number and a description of the issue before arranging a return. Photos, where relevant, can help us review the issue and explain the next steps. This policy does not limit your rights under applicable consumer protection law.

Refunds

Once your return has been received and reviewed, we will contact you with the outcome. Approved refunds are issued to the original payment method. Your payment provider's processing time may vary.

Warranty questions

KIDO offers a 1-year warranty. For warranty support or questions about coverage for a particular model, contact our team.